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Top frequently asked questions.

What are the primary benefits of the Growth plan?

The Growth plan gives you everything you need to rapidly identify opportunities for growth in a way that fits your unique business needs. Reach users on any device or platform with hyper-targeted, customizable surveys, then get answers within hours thanks to real-time result tracking and intelligent analysis tools.

How is your open text analysis different?

UserLeap employs a combination of artificial intelligence and expert review to surface specific, actionable insights relevant to your business goals. We do the work for you, eliminating useless word clouds and saving you hours of analysis time.

How do I know if my business qualifies for the Startup Plan?

In order to qualify for the Startup Plan, you must have less than 25,000 monthly tracked users in UserLeap.

Do you offer a free trial?

In order to ensure that the platform meets the needs of our customers, we offer a 30-day pilot period for our Growth and Enterprise plan customers.

How does pricing work?

We offer three plans (Startup, Growth and Enterprise) and the pricing for each is based on the number of monthly visitors tracked in UserLeap as well as the number of surveys run per month. We do not limit the number of survey responses you get, and we will never charge based on responses. If you don’t see a plan that feels like a fit, please let us know.

Are there limits on how many surveys I can run?

Our Growth and Enterprise plans offer customers the flexibility to run as many surveys as they need to meet their goals on a monthly basis. The Startup plan limits customers to 5 surveys per month.