Onboard More Customers

Make it easy for users to sign up and get started with your product

About this collection

A seamless onboarding experience can be the difference between success and failure. But it can be difficult to understand why users don't complete onboarding and what to do about it. Use this collection to increase onboarding conversion and provide a great user experience.

Templates in this 

What's the main reason why you haven't upgraded to a paid [product] subscription?
The free subscription is enoughDifficult to set up or useSomething else

Improve Trial-to-Subscription Conversion

This microsurvey uncovers the reasons why users don't subscribe after completing a trial. Use it to find ways to make onboarding easier and strengthen the conversion funnel.

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What was difficult about getting started with [product]?

Improve the Onboarding Experience

This microsurvey measures the overall onboarding experience. Use it to measure ease of onboarding and identify opportunities to smooth the path for future users.

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Welcome to [product]! How easy was it to create your account?
Not at all easyExtremely easy12345

Improve the Sign Up Experience

This microsurvey measures the sign up experience and gauges new user expectations. Use it to identify opportunities to reduce sign up friction and eliminate barriers to onboarding.

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How could we make it easier for you to get started with [product]?

Reduce Onboarding Drop-off

This microsurvey uncovers the factors that lead users to become inactive before completing onboarding. Use it to find ways to make onboarding easier and strengthen the conversion funnel. Screen reader support enabled.

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How well do you expect [product] to meet your needs?
Not at all wellExtremely well12345

Understand New User Expectations

This microsurvey helps you understand the expectations of potential users or new users. Use it to uncover opportunities to boost confidence in your solution and increase onboarding conversion.

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Survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research