Collections
Improve the Order Journey
Make purchasing, receiving, or returning your product smooth and seamless for your users
About this collection
The ecommerce journey doesn't end at purchase, and what happens afterwards is just as important as what happens before. Use this collection to gain insight into the full order journey and identify areas for improvement that will turn one-time buyers into loyal customers.
Templates in this
collection
Improve the Checkout Experience
This microsurvey gauges the ease of the checkout experience and identifies opportunities to improve. Use it to uncover reasons for checkout abandon and to improve conversion rates.
See this templateImprove the Delivery Experience
This microsurvey gauges satisfaction with the delivery experience and identifies opportunities to improve. Use it to uncover issues along the delivery journey and optimize the experience. Screen reader support enabled.
See this templateImprove the Return Experience
This microsurvey gauges satisfaction with the returns experience and identifies opportunities to improve. Use it to uncover issues along the returns journey and optimize the experience.
See this templateUnderstand Future Purchase Intent
This microsurvey gauges customers' intentions to purchase from your site again in the future. Use it to gauge customer loyalty and identify opportunities to increase repeat purchase behavior.
See this template