Templates

Gauge Support Team Responsiveness

UserLeap's micro-surveys are written by our experienced User Research team. Deploy a snippet of code and set up any in-product survey, any time, in under an hour.

This survey gauges perceptions of the time it takes to get a response from customer support. Use this survey to better understand customer expectations and identify opportunities areas for improvement.
How responsive was the UserLeap customer support team to your request?
Not at all responsiveExtremely responsive12345
How long do you expect to wait for a response from UserLeap support?

About the Author

Survey fanatic and customer experience advocate. Former Research Director at Yale School of Management and Senior Research Manager at Etsy. Bucknell and University of Chicago alum.

Allison Dickin

Head of User Research