Templates

Improve the Checkout Experience

Identify friction points and streamline the checkout flow

How easy was it to complete the checkout process on [product]?
Not at all easyExtremely easy12345
Sorry to hear that. What could we do to improve the checkout process?
Use Template

How to use the Improve the Checkout Experience template

Who to target

Target users as soon as they complete a purchase.

When to use

Use this microsurvey to uncover reasons for checkout abandon and to improve conversion rates

What you'll learn

This microsurvey helps you understand how easy it was for your users to complete the checkout process, and uncovers if there's anything you could do to improve the experience.

Template

Improve the Checkout Experience

The Improve the Checkout Experience template is part of the Purchase Conversion collection.

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Collections

Purchase Conversion

Survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research