Templates
Improve the Delivery Experience
Identify friction points and improve customer satisfaction
How satisfied are you with your delivery experience with your recent order from [product]?
That's great! Is there anything that would have made your experience even better?
How to use the Improve the Delivery Experience template
Who to target
Target users immediate after they have received a delivery.
When to use
Use this microsurvey to uncover issues along the delivery journey and optimize the experience
What you'll learn
This microsurvey helps you understand how satisfied your users are with your delivery experience, and uncovers what you could do to make the experience better.
Template
Improve the Delivery Experience
The Improve the Delivery Experience template is part of the Order Journey collection.
Get the TemplateCollections
Order Journey
Survey fanatic and customer experience advocate.
Allison Dickin
Head of User Research
