Templates

Improve the Delivery Experience

Identify friction points and improve customer satisfaction

How satisfied are you with your delivery experience with your recent order from [product]?
Not at all satisfiedExtremely satisfied12345
That's great! Is there anything that would have made your experience even better?
Use Template

How to use the Improve the Delivery Experience template

Who to target

Target users immediate after they have received a delivery.

When to use

Use this microsurvey to uncover issues along the delivery journey and optimize the experience

What you'll learn

This microsurvey helps you understand how satisfied your users are with your delivery experience, and uncovers what you could do to make the experience better.

Template

Improve the Delivery Experience

The Improve the Delivery Experience template is part of the Order Journey collection.

Get the Template

Collections

Order Journey

Survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research