Templates
Improve the Onboarding Experience
Understand the user experience with onboarding and uncover friction points
How to use the Improve the Onboarding Experience template
Who to target
Target users immediately after onboarding is completed--defined as experiencing your product's value for the first time (e.g., launching your first microsurvey with [product]).
When to use
Deploy this microsurvey when you are looking for opportunities to increase onboarding conversion. Or, run this microsurvey continuously to gauge progress towards a better onboarding experience.
What you'll learn
This microsurvey will help you understand perceptions about the onboarding process and surface opportunities to refine the experience for future users. If run continuously, you'll understand whether the experience is improving or getting worse over time.
Template
Improve the Onboarding Experience
The Improve the Onboarding Experience template is part of the Onboard More Customers collection.
Get the TemplateCollections
Onboard More Customers
Survey fanatic and customer experience advocate.
Allison Dickin
Head of User Research
