Templates

Improve the Return Experience

Make your returns process seamless and keep customers coming back

How satisfied are you with your recent experience returning something to [product]?
Very dissatisfiedVery satisfied12345
Sorry to hear that. How could we have improved your return experience?
Use Template

How to use the Improve the Return Experience template

Who to target

Target users immediately after they have completed a return.

When to use

Use this microsurvey to uncover issues along the returns journey and optimize the experience

What you'll learn

This microsurvey helps you understand how satisfied your users are with your return experience, and uncovers what you could do to make the experience better.

Template

Improve the Return Experience

The Improve the Return Experience template is part of the Order Journey collection.

Get the Template

Collections

Order Journey

Survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research