Improve the Sign Up Experience

Uncover friction in the sign up flow and gauge new user expectations

Welcome to [product]! How easy was it to create your account?
Not at all easyExtremely easy12345
What challenges did you have creating your account?
Use Collection

How to use the Improve the Sign Up Experience template

Who to target

Target users in-product upon completion of account creation, including any necessary email validation.

When to use

Use this micro-survey to learn how to reduce sign up friction and eliminate barriers to onboarding. Run just once, or keep it live over time to measure improvement.

What you'll learn

This survey helps you identify sign up friction. It also gauges user expectations at the time of sign up, to help determine how committed new users are to onboarding and activating.

Use this collection

Improve the Sign Up Experience

The Improve the Sign Up Experience template is part of the Customer Acquisition collection.

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Customer Acquisition

Survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research