Templates

Measure Customer Effort

UserLeap's micro-surveys are written by our experienced User Research team. Deploy a snippet of code and set up any in-product survey, any time, in under an hour.

This survey measures the perceived effort for customers to resolve issues via customer support. Use this survey to identify opportunities to optimize your customer support journey.
How much do you agree that UserLeap made it easy for you to resolve your issue?
Disagree stronglyAgree strongly12345
What would have made your return experience better?

About the Author

Survey fanatic and customer experience advocate. Former Research Director at Yale School of Management and Senior Research Manager at Etsy. Bucknell and University of Chicago alum.

Allison Dickin

Head of User Research