Templates

Measure Subscriber Satisfaction

Gauge the subscriber experience and identify opportunities to improve

How satisfied are you with your [product] subscription?
Not at all satisfiedExtremely satisfied12345
Sorry to hear that! Please tell us what you aren't satisfied with so we can improve.
Use Template

How to use the Measure Subscriber Satisfaction template

Who to target

Target paying users who have enough experience with your product to provide informed answers (at least 30 days since signup).

When to use

Use this microsurvey to identify issues that could lead to churn and find optimizations to increase renewal rates

What you'll learn

This microsurvey helps you understand how satisfied your users are with their subsciption of your product, and uncovers if there's anything you can do to improve their experience.

Template

Measure Subscriber Satisfaction

The Measure Subscriber Satisfaction template is part of the Customer Experience collection.

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Customer Experience

Survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research