Meet Customer Needs
Learn how effectively your product meets the needs of your users and identify gaps in the experience
How to use the Meet Customer Needs template
Who to target
Target users who have completed onboarding and have substantial experience with your product (e.g., 5+ sessions or 30+ days since sign up).
When to use
Deploy this microsurvey continuously to gain a real-time picture of the customer experience and use as a core Customer KPI alongside other business metrics.
What you'll learn
This microsurvey will help you understand how well your product meets the needs and expectations of your users and identify opportunities to close gaps between the experience and customer needs.