Reduce Onboarding Drop-off

Uncover the factors that lead users to become inactive before completing onboarding

What's the main reason why you haven't been back to [product]?
Didn't seem useful to meDifficult to useSomething else
How could we make it easier for you to get started with [product]?
Use Template

How to use the Reduce Onboarding Drop-off template

Who to target

Target users who have not completed onboarding by an automated email sent the minimum number of days after the last visit when you feel confident they are unlikely to return (e.g., 7 days).

When to use

Use this microsurvey when preparing for a project to address onboarding, or run it continuously to identify changes over time.

What you'll learn

This microsurvey uncovers the top drivers of onboarding drop-off and surfaces new opportunities to increase onboarding success rates among at-risk users.


Reduce Onboarding Drop-off

The Reduce Onboarding Drop-off template is part of the Onboard More Customers collection.

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Onboard More Customers

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Allison Dickin

Head of User Research