Reduce Subscriber Churn

Uncover the factors that lead users to churn

What's the main reason why you canceled your [product] plan?
Difficult to useLacked features/functionalitySomething else
Use Template

How to use the Reduce Subscriber Churn template

Who to target

Send immediately after cancellation, either while still in the product experience, or by automated email delivery.

When to use

Use this microsurvey to find ways to retain and engage more users

What you'll learn

This microsurvey helps you understand the main reason why your users canceled their plan with your product, and uncovers specific features or functionality that could have improved their experience.


Reduce Subscriber Churn

The Reduce Subscriber Churn template is part of the Reduce Customer Churn collection.

Get the Template


Reduce Customer Churn

Survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research