Templates

Understand Checkout Abandon

UserLeap's micro-surveys are written by our experienced User Research team. Deploy a snippet of code and set up any in-product survey, any time, in under an hour.

This survey clarifies users' intentions to purchase items aftering dropping out of the checkout process. Use it to identify usability issues and other barriers, and identify opportunities to improve conversion.
How likely are you to purchase the item(s) in your cart in the next 7 days?
Not at all likelyExtremely likely12345
What stopped you from completing the checkout process on UserLeap?

About the Author

Survey fanatic and customer experience advocate. Former Research Director at Yale School of Management and Senior Research Manager at Etsy. Bucknell and University of Chicago alum.

Allison Dickin

Head of User Research