Templates

Understand Future Purchase Intent

Get an early read on loyalty and keep customers coming back

How likely are you to make a purchase from [product] again in the next 3 months?
Not at all likelyExtremely likely12345
Is there anything that might hold you back from purchasing again?
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How to use the Understand Future Purchase Intent template

Who to target

Target users soon after they have made a purchase. If the purchase requires delivery of physical goods, consider whether to ask before or after they receive their order.

When to use

Use this microsurvey to gauge customer loyalty and identify opportunities to increase repeat purchase behavior

What you'll learn

This microsurvey helps you understand how likely your users are to purchase additional products in the future, and uncovers if there is anything that might hold them back from making another purchase.

Template

Understand Future Purchase Intent

The Understand Future Purchase Intent template is part of the Purchase Conversion collection.

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Purchase Conversion

Survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research