Understand Low Engagement

Uncover the reasons why previously active users have become disengaged

What's the main reason why you haven't been back to [product] recently?
Difficult to useFound a better alternativeJust haven't had time
Use Template

How to use the Understand Low Engagement template

Who to target

Send after users have been inactive longer than average (e.g. this may be 2 days for some products, 7 for others, 30 for others).

When to use

Use this microsurvey to increase engagement and retention of your active users

What you'll learn

This microsurvey helps you understand why your users haven't returned to your product, and uncovers what you can do it make your product more useful to these users.


Understand Low Engagement

The Understand Low Engagement template is part of the Reduce Customer Churn collection.

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Reduce Customer Churn

Survey fanatic and customer experience advocate.

Allison Dickin

Head of User Research