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Your understanding of customer needs should be able to keep up with the pace of your product iterations. Learn new customer insights with each deploy and avoid relying on stale survey results and customer conversations.
Move beyond Net Promoter Score
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Move beyond NPS and discover 7 customer experience metrics you should be measuring
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From our blog
Everything you need to know to bring those who build products closer to the customers who use them.
The 5 Mistakes that are Ruining Your Survey Data
Surveys have a bad rap. But the reality is that while surveys have their challenges, they can be extremely valuable, lightning fast, and reflect the real experiences of your users… if you do them right.
It's Time to Move Beyond Net Promoter Score. Here's How.
Many, if not most businesses today use NPS surveys to monitor their customer experience. However, as a single metric for understanding a company’s customer experience, NPS has some serious failings.